Privacy Policy | Baby Sleep Hire Melbourne

Last Updated: May 10, 2025

1. Our Commitment to Your Privacy

Baby Sleep Hire Melbourne ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. What Personal Information We Collect

The types of personal information we may collect include, but are not limited to:

Contact details: Your name, email address, phone number, and delivery address.
Booking information: Details of your SNOO hire, including hire dates, and information related to your baby (e.g., due date or age, if voluntarily provided for service customisation).
Payment information: While we use a third-party payment processor (e.g., Stripe) for secure online transactions and do not directly store your full credit card details, we may collect information related to your payment transaction for record-keeping and processing purposes.
Enquiry details: Information you provide when you contact us with questions or feedback.
Website usage information: We may collect non-personally identifiable information about your visit to our website, such as your IP address, browser type, operating system, pages accessed, and referring website addresses, through the use of cookies or analytics tools (see Section 10).

3. How We Collect Personal Information

We collect personal information directly from you when you:

Make a booking for SNOO hire.
Contact us via our website contact form, email, or phone.
Subscribe to any newsletters or mailing lists (if applicable).
Interact with our website (e.g., through cookies, if you consent).

We may also collect information from third parties if you have authorised them to provide it to us, or if it is publicly available.

4. Purpose of Collecting Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:

To process and manage your SNOO hire bookings.
To communicate with you regarding your bookings, enquiries, or services.
To arrange delivery and pickup of hired equipment.
To process payments and manage financial transactions.
To provide customer support and respond to your queries.
To improve our products, services, and website experience.
For our internal administrative, marketing (with your consent), planning, product development, and research requirements.
To comply with our legal obligations.

5. Use and Disclosure of Personal Information

We will not use or disclose your personal information for a purpose other than that for which it was collected, unless:

You have consented to the use or disclosure.
The use or disclosure is required or authorised by or under an Australian law or a court/tribunal order.
It is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body.

We may disclose your personal information to:

Third-party service providers who assist us in operating our business, such as payment processors (e.g., Stripe), delivery services, IT service providers, and marketing service providers (where you have consented to marketing). We take reasonable steps to ensure these third parties are bound by privacy obligations in relation to the protection of your personal information.
Our professional advisers, including lawyers, accountants, and auditors.

6. Data Quality and Security

We take reasonable steps to ensure that the personal information we collect is accurate, up-to-date, and complete. We also take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, technical, and administrative security safeguards.

7. Access to and Correction of Your Personal Information

You have the right to request access to the personal information we hold about you and to request its correction. To do so, please contact us using the details provided below. We will respond to your request within a reasonable period. We may charge a reasonable fee for providing access to your information in certain circumstances.

8. Anonymity and Pseudonymity

Where lawful and practicable, you have the option of not identifying yourself, or of using a pseudonym, when dealing with us. However, in many instances, such as when making a booking, it may not be practicable for us to deal with you anonymously or pseudonymously.

9. Cross-Border Disclosure of Personal Information

We primarily store and process your personal information in Australia. We do not typically disclose personal information to overseas recipients. If we do need to disclose your personal information to an overseas recipient (for example, if we use a cloud service provider with servers located overseas), we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

10. Cookies and Website Analytics

Our website may use "cookies" to enhance your experience. Cookies are small files that a website can store on your computer to help keep track of your visits and preferences. You can usually configure your browser to accept or reject cookies, or to notify you when a cookie is set. Rejecting cookies may limit your use of some features of our website.

We may also use website analytics services (such as Google Analytics) to collect information about your use of our website. This information is typically aggregated and does not personally identify you. It helps us understand website traffic and webpage usage to improve our services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any changes will be effective when we post the revised Privacy Policy on our website. We encourage you to review this policy periodically.

12. Complaints and Contacting Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a complaint about how we have handled your personal information, please contact us:

Baby Sleep Hire Melbourne
Email: admin@babysleephire.com.au
Phone: 0421 568 636
Address: Patterson Lakes, VIC (Full address provided upon booking confirmation for pickup)

We will investigate any complaints and respond to you in writing within a reasonable period. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).