Terms & Conditions

Last Updated: May 10, 2025

Welcome to Baby Sleep Hire Melbourne. By hiring equipment from us, you (the "Hirer") agree to be bound by the following terms and conditions. Please read them carefully.

1. Bond & Return Conditions

A refundable $200 bond is required for all SNOO rentals. This will be returned to you within 2–3 business days of the end of hire period upon inspection of accessories and SNOO. The full bond will be kept in the case that the SNOO itself is damaged, malfunctioning, lost, stolen.

The bond will be held if the SNOO is still paired to your WIFI connection until confirmed unpaired. Additionally, a charge will be deducted from the bond if the SNOO and SNOO equipment is not returned in a clean condition as received, including soiling of the SNOO mesh. In the case that the SNOO mesh is soiled with vomit, dirt, pen/marker, makeup or in any other way, a $30–$60 cleaning fee will be deducted from your bond. Missing swaddles will incur a charge of $30 each, and missing sheets will incur a $20 fee. The hirer hereby authorizes such charge(s) by continuing with the booking.

2. Pre-Rental Equipment Check

Baby Sleep Hire will perform a pre-rental check of all equipment at the beginning of the hire period and at the time of pick-up/delivery. This will include ensuring you have unpaired SNOO from your app and WIFI connection. Please see instructions here.

Bookings are confirmed upon receipt of full payment for the initial hire period and the security bond. Availability is subject to confirmation at the time of booking.

3. User Manuals

Missing, destroyed, or incomplete return of user manuals will result in a $15.00 replacement fee per manual being charged to the hirer. The hirer hereby authorizes such charge(s).

4. Late Returns

The hirer agrees to return items at specified times. Otherwise, additional daily fees of $15 per day will be incurred unless the hire period is officially extended and paid.

5. Rental Extensions

If you would like to extend your hire period, please contact us as soon as possible. All extension payments must be received prior to the end of the original hire period.

6. Reporting Issues

The hirer will inform Baby Sleep Hire directly as soon as possible regarding any malfunctioning, damage, or loss of goods.

7. Manufacturer Disclaimer

The hirer acknowledges that Baby Sleep Hire does not manufacture the SNOO Smart Sleeper or its equipment and that they have selected the equipment based on their own judgment.

8. Responsibility for Use

The hirer acknowledges, agrees, and assumes full responsibility for the use of the product being hired.

9. Termination of Agreement

Baby Sleep Hire Melbourne reserves the right to terminate this hire agreement and recover possession of the Equipment at any time if the Hirer breaches any of these terms and conditions.

10. Manufacturer Guidelines

The hirer agrees to use the product as recommended by the manufacturer ‘Happiest Baby’ and follow all warnings, instructions, and safety guidelines. All user manuals will be provided.

11. Child Safety

The hirer acknowledges they must contact Baby Sleep Hire for any missing instructions related to the SNOO Smart Sleeper.

12. Request for Instructions

Once the hirer has taken possession of the equipment, it becomes their responsibility to keep the child safe.

13. Agreement Termination

Baby Sleep Hire may terminate this agreement and recover possession of the equipment at any time.

14. Liability Waiver

Baby Sleep Hire may terminate this agreement and recover possession of the equipment at any time.

15. Duplicate Clause - Agreement Termination

Once the hirer has taken possession of the equipment, it becomes their responsibility to keep the child safe.

16. ID Requirement

The hirer agrees to provide photo ID, including current address, to proceed with the booking.

17. Advance Bookings

Bookings made more than 4 weeks in advance of the hire start date will require a $40 deposit to secure SNOO availability.

18. Independent Business Disclaimer

Baby Sleep Hire is an independent entity and is not associated with Happiest Baby Inc. Any assistance needed during the hire period will be provided by Baby Sleep Hire.

19. App Subscription Changes

As of 15/07/2024, Happiest Baby announced changes to app features. If the premium subscription is selected, there will be an additional fee of $29.99/month paid directly to Happiest Baby. Premium features include weaning mode, level-lock, responsiveness settings, sleep tracker, daily reports, multi-SNOO support, premium content, and car-ride mode.

20. Agreement to Terms

By continuing with this booking, the hirer agrees to all terms and conditions described in this agreement.

If you have any questions regarding these terms, please contact us before making a booking.